Free shipping to Canada and USA with 100$+ purchases

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at latelierbrode@outlook.com

Item care

The embroidered creations can be washed normally with other clothing. The designs are sturdy and should not break. However, you can wash the item inside out to protect a bit more the embroidery.

Order

Custom and personalized orders

***Please note that no refund (partial or total) can be made on a custom order***

If you want a special order for yourself, a team you are in or a personalized gift, just contact me via Etsy and tell me your idea! You can send me the exact design you want or tell me the idea you have and I will try to come with a design for you!

From a similar design in the shop :

+5$ AND UP for a custom designs or adding things to an embroidery already in the shop

+5$ for a custom colour or size I do not have in stock

+0$ to change the colours of the embroidery of a design in my shop

+0$ to change the colour of the tee/crewneck, etc if I have the colour in stock


***Please note that no refund (partial or total) can be made on a custom order***

Yes, please refer to this page for info s on wholesale orders. You can order on FAIRE

Shipping

Most items are made to order, please allow 1-2 weeks for creation.
Some items are ready to ship, meaning they will be shipped within 2 business days.

Please see the specific listing to see if the item is made to order or ready to ship.

*Patterns and web content are downloadable as soon as it is bought.

No tracking for INTERNATIONAL ORDERS. If you want to have your parcel tracked, please contact us.

Tracking is only included for Canadian orders with the 10$ shipping option

No tracking with the 2$ option - mostly small items.

Sizing

Please refer to this page for the sizing chart of made to order items
For thrifted items, sizes are specified in the item description along with some picture with a model